Privacy Policy

1. Introduction

PIQ Labs (“PIQ,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use the PIQ mobile application, or engage with any PIQ services (collectively, the “Services”). We follow a data-minimization approach and only collect the small set of details described in Section 2.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use the Services.

2. Information We Collect

We intentionally limit the information we collect to the minimum required to operate PIQ. Unless you voluntarily provide additional context (for example in a support request), we only collect the following data points:

• User Identifiers: Your name, PIQ user ID, and contact email address so we can authenticate your account and deliver service updates.
• Contact Number (Optional): A phone number if you choose to share it for account recovery or support purposes.
• Failure Diagnostics: Non-identifying error logs and crash diagnostics that help us monitor system reliability and improve code quality. These logs may include timestamps and device metadata but do not contain portfolio holdings or trading activity.

We do not collect or store brokerage credentials, trade execution data, or any other personal information beyond what is listed above.

3. How We Use Your Information

We process the limited information we collect for the following purposes:

• Verifying your identity, securing your account, and communicating about product updates or service changes.
• Providing customer support and responding to inquiries sent from your registered email address or phone number.
• Monitoring reliability, troubleshooting errors, and improving code quality using anonymized failure diagnostics.
• Complying with applicable laws, enforcing our Terms of Use, and protecting the integrity of the Services.

We do not sell, rent, or make your personal contact details available to advertisers or other third parties. Third-party vendors acting on our behalf access only what is necessary to deliver their contracted service and are bound by confidentiality obligations.

4. How We Share Information

We do not sell your Personal Information. We may share data in the limited circumstances below:

• Service Providers: With vetted vendors who perform services on our behalf (e.g., cloud hosting, analytics, customer support) under contractual confidentiality obligations.
• Legal Requirements: When required to comply with applicable laws, regulations, legal processes, or enforceable government requests.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, provided the receiving party agrees to safeguard your information.
• Aggregated Insights: We may publish or share anonymized reliability trends derived from diagnostic data, but these insights never identify a user.

5. Data Security

We implement technical and organizational safeguards designed to protect your information, including encryption in transit and at rest, access controls, monitoring, and regular security reviews. However, no security system is impenetrable, and we cannot guarantee absolute security.

6. Data Retention

We retain Personal Information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we will delete or anonymize it in accordance with our retention policies.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, export, or object to the processing of your Personal Information. To exercise these rights, contact us using the details in Section 10. We may need to verify your identity before fulfilling requests.

8. International Transfers

PIQ operates globally. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. We take appropriate measures to protect your information in accordance with applicable data-protection laws.

9. Children’s Privacy

The Services are not directed to individuals under the age of 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect Personal Information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. When we make material changes, we will update the “Last updated” date and provide additional notice as appropriate.

11. Contact Us

If you have any questions about this Privacy Policy or how PIQ handles your information, please contact us at:

Email: [email protected]
Mailing Address: PIQ Labs, 123 Innovation Way, San Francisco, CA 94105, USA